All posts in " Touch Stay "
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VRS311 – Tyann’s Take – Getting into the Large Group Short Term Rental Market

In this third episode in the niche building series, vacation rental powerhouse, trainer, consultant, Touch Stay Ambassador and one of my favorite people, Tyann Marcink joins me to talk about the mega-house she is building in Branson. According to Newsweek, “Branson (Missouri) is often compared to Las Vegas, just with a lot less sin. Instead […]

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VRS256 – Getting On Your Vacation Rental Guests Wavelength with Tyann Marcink

You know that feeling when it seems like another person just ‘gets you’? You feel respected, understood and comfortable that they know what your likes and dislikes are, and that you are being cared for. In today’s episode, VR Mastered founder Tyann Marcink helps us explore how to get on our guests’ wavelength, and deliver […]

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VRS229 – Mastering the Vacation Rental Guest Experience with Andy McNulty

The ‘guest experience’ is an expression being used a lot in vacation rental circles. It’s a catch-all for everything from providing a concierge service to delivering personalized emails via an automated platform. While most attempts to deliver this experience are laudable and often effective, unless there is consistency across the complete cycle from pre-booking to […]

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VRS060 – Touch Stay: The evolution of the welcome book with Andy McNulty

From the founder of Getaway Earth and Vacation Insider Guides, comes Touch Stay – the “Online Welcome Pack for the Digital Age”, and it was a real delight to have Andy McNulty back on the show to talk about it. This testimonial from a Touch Stay client shows that Andy has found that sweet spot […]

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VRS042 – Creating a Vacation Insider Guide with Andy McNulty

My guest on this episode is passionate about the vacation rental business, and although he doesn’t own a property himself, he has been a powerful advocate for delivering great information to guests, for many years. Back in 2007, Andy McNulty, together with a business partner, founded Getaway Earth. The site aimed to create a space […]