Share VRS202 – Survival of the Fittest With Steve Milo Of Vacation Rental Pros In 2006, Steve Milo of Vacation Rental Pros had 15 properties under management and a lot of ambition to grow his company. By 2015 when I interviewed him last on VRS094, VRPs inventory had increased to just over 900. In this episode, Steve describes how that number has doubled in the past two years with […]
Share VRS190 – The Vacation Rental Adventures of Travelling Matt Landau – Part Two Part 2 of the Adventures of Travelling Matt (Landau) takes us to Italy, and Matt’s journey to Rome, the Umbrian town of Guardea and Le Marche in the eastern Italian region of Ancona. Matt’s telling of the trip takes us to out of the way places and shares his experiences of visiting a renowned silversmith’s […]
Share VRS188 – The Vacation Rental Adventures of Travelling Matt Landau – Part One Have you ever been a guest in a vacation rental in a location you are unfamiliar with? I’ve asked this question of many home owners to find that most have never experienced what it’s like to be a guest. And you should do this, at least once. Owners will often say they’ve stayed in their […]
Share VRS187 – The 2017 Vacation Rental Hospitality Survey with David Jacoby of Hostfully The death knell of property managers may be sounding if some vacation rental experts are to be believed. Martin Picard of VReasy talked of this at a VR Tech conference in Rome earlier this month. OTA’s are taking over much of what a property manager does, from marketing properties to an array of consumers; offering […]
Share VRS132 – Vacation Rental Property Management with a Difference with Darik Eaton I had the pleasure of co-presenting a workshop session at the Vacation Rental Success Summit with Darik Eaton of Seattle Oasis Vacation Rentals. In my discussions with Darik beforehand we explored the differences between our two companies and they could not have been wider. In this episode he explains why his model works and how […]
Share VRS106 – How Dynamic Pricing Works with Evan Hammer of Smart Host The story of how startup Smart Host came into being is a metaphor for the innovation we are experiencing in the vacation rental industry. When the Startup Bus left New York in early 2014 heading for San Francisco, today’s guest Evan Hammer was at the start of a 72 hour trip that would culminate in […]
Share VRS092 – Buying and Selling a Vacation Rental Business with Ben Edwards President of the VRMA Ben Edwards was one of the first people I met at the Vacation Rental Managers’ Association conference in San Diego last year, at the meet and greet. As President of the Association he has a lot of insight into the vacation rental industry; as a manager at Newman-Dailey Resort Properties he’s got hands-on experience of […]
Share VRS083 – A week in the life of a vacation rental manager Happy Canada Day! (and US Independence Day in a few days) I love this time of year and the pride I feel as a ‘New Canadian’ but I do have a price to pay as the CEO of a Vacation Rental Management agency as the green flag is lowered on our high season. The festivities […]
Share VRS068 – 2.5 Million Rentals in 100,000 destinations with Jen O’Neal, CEO of Tripping.com I know first-hand the frustration a vacationer experiences trying to book a vacation home – it can take days – and it was a question my guest on this episode posed to me. I’m usually the one asking the questions but Jen O’Neal, the founder of Tripping used my response to explain why she launched […]
Share VRS058 – A Customer Service Revolution in Vacation Rentals with John DiJulius Vacation rentals and customer service go hand-in-hand, and we have it covered– or so we believe. We all like to think we are offering amazing service to our guests – we respond quickly to their inquiries; deliver a beautiful home with lovely décor and comfortable beds, and provide them with comprehensive information on the property […]
