Share VRS283 – The Aftermath of Hurricane Michael 2018 gave North America more than its fair share of disasters with flooding, wildfires and deathly tornadoes. But none of these were more devastating to PR company owner, April Salter, than Hurricane Michael. Now designated a Category 5 hurricane and one of the worst storms to ever hit mainland USA, Michael barrelled ashore on Mexico […]
Share VRS282 – Why you always need a Plan B to take the drama out of a crisis Sometimes things happen out of the blue and you are completely sidelined. In our business, this could be anything from a breakdown in a booking system, a guest complaint, an about-turn by one of the OTAs, and it does more than mess up the day. It’s time-consuming, annoying and frustrating and you just wish you’d […]
Share VRS281 – Getting Ready for Another Season of Vacation Rentals It’s that time again! Another winter comes and goes and here we are getting ready for a new season of rental. Doing an annual audit makes a lot of sense and it’s an exercise we encourage our owners to do in the spring. In this episode, I share how we do our annual check and […]
Share Make the Most of Your Cleaning Service Provider: 10 Ways to Perfect Your Vacation Rental Turnovers This article is courtesy of MaidThis! Cleaning. MaidThis! is a California-based cleaning service specializing in vacation rental cleaning. They currently serve the greater LA, Orange County, and San Francisco areas. As the owner of a vacation rental, you want to ensure all your guests have a fantastic experience while they are staying with you. Many […]
Share VRS198 – Selecting the Right Property Management System for your Vacation Rental Business with Terry Whyte If you asked a property manager what the hardest decision has been in their business so far, most would put choosing reservation software, right at the top. Not only is it a big financial decision, but the time taken in implementing a new platform and learning how to use the software can be a huge […]
Share VRS197 – The Essentials of a Vacation Rental Guest Agreement with Bryan Geon of Vacasa We protect our homes in many ways with safety and security systems; video cameras; apps to prevent overcrowding or noise; monitors to prevent overheating or freezing; smoke and CO2 alarms etc., but how many vacation rental owners have a guest agreement? If my last few reservations are anything to go by, it’s not as common […]
Share VRS195 – Welcoming Vacation Rental Families in Style with Mary Ostyn Creating a family-friendly vacation home is challenging, not least because children of different ages have different needs. Unless you have recent experience of vacationing with a lot of kids in tow, how can you really know what is going to make the experience the best possible? Should you provide lots of baby stuff? What types […]
Share VRS156 – Vacation Rental Design Made Easy with Sarah Honaker Design and décor is an overlooked topic in most vacation rental expert websites and podcasts, including this one! When I looked back over the last 150+ episodes, there’s only been one that really focuses on design and that was back in September 2014, with Mercedes Brennan. With so much emphasis on staging and great photography […]
Share VRS151 – The Case For Abandoning Vacation Rental Damage Deposits This episode might trigger some argument and I think that’s a good thing. It’s a discussion that’s populated forums across the the VR world since the business really began and as we move into the mainstream of tourism accommodation we might need to revisit our practices. Why do we insist on punishing 98% of our […]
Share VRS140 – Consolidation and Convergence with Andrew McConnell of Rented.com Having worked in the vacation rental industry for over 20 years, as an owner of multiple properties, and latterly as the CEO of a rental management agency, I know how easy it is to get mired in the detail and to lose sight of the big picture. In the day-to-day running of any type […]
