All posts in " Managing Your Rental Guests "
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VRS192 – 10 Sure-fire Ways to Upset Your Guests at Check In

In this solo episode I’m getting back to some basics as I talk about the first 30 minutes your guests experience at your property, and why that is so important to the overall enjoyment of their vacation and to the review they subsequently may write. There is a magic that accompanies arrival at a vacation […]

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YourWelcome – A Digital Vacation Rental Welcome Book

We have talked at length, both in blog posts and on the podcast, about the importance of welcoming your guests to your property and how that first impression is invaluable to the outcome of a happy guest. One of our most popular blog posts (The Vacation Rental Welcome Book) covers the in’s and out of […]

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VRS153 – 20 Common Vacation Rental Questions Answered

I get questions every day from new owners (and sometimes not so new) about things they are doing. Should I do this, supply that, charge for a service or amenity etc. Forums and Facebook groups abound with similar questions, so I thought it would be useful to address some of the most common ones here. […]

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VRS144 – What it really means to be an Airbnb host with Evelyn Badia

“Yes, I have dealt with missing guests, a broken door, two hurricanes, and the never-ending laundry. I’ve been rewarded by getting to know the amazing people that have come to my home.  Yes, I still do all the cleaning!” This is from Evelyn Badia’s About Me page on her website, and you may think it’s […]

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VRS125 – What Your Vacation Rental Guests Really Want

A few years ago, enquiries were simpler. They referenced a simpler way of vacationing and underpinned why vacation rentals were becoming so popular. People asked about the outdoors; the waterfront access; how good the fishing was, and whether there were any board games and videos. Fast forward to 2016 and the questions are changing. They […]

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VRS122 – Handling Vacation Rental Complaints and Staying Sane

Once upon a time, vacation rental accommodation was called self-catering, and that is what people did. They self-catered. They were self-reliant and generally looked after themselves. If a light bulb went out, the guests were happy to change it; if the toilet paper ran out, they would go out and buy some more, and if […]

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VRS113 – Accessible Vacation Rentals with Andy Renals

Today’s guest lives in one of my bucket list spots – the Mediterranean island of Cyprus – and it is one of my destinations for 2016. In fact, we are booked into his Villa Carpe Diem for a week in September, and can’t wait. Apart from being beautifully located on the ancient island of Aphrodite, […]

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