All posts in " Create a Core Guest Experience Plan "
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VRS166 – Vacation Rental Travels with Beth Caro Carson

Editor of the VR industry’s only online magazine for travelers, Beth Carson is a seasoned traveler (45 countries stamped in her passport!) and knows travel from both sides of the check-in desk. Beth dishes about the ins and outs of running a magazine, her gift to vacation rental owners, and delves into surviving one of […]

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VRS153 – 20 Common Vacation Rental Questions Answered

I get questions every day from new owners (and sometimes not so new) about things they are doing. Should I do this, supply that, charge for a service or amenity etc. Forums and Facebook groups abound with similar questions, so I thought it would be useful to address some of the most common ones here. […]

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VRS152 – Vacation Rental Managers Association Conference Review

Over the course of a year, I’ll talk to hundreds of influential vacation rental professionals from owners and managers to technology product developers, insurers, web designers and other providers to the industry. And talking over Skype or on the phone is great but nothing beats the face-to-face connection that a good conference brings.

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VRS149 – Turn Your Vacation Rental Guests Into Ambassadors with Martin Picard

Today’s guest is a sailor, adventurer, ardent traveler, software developer and founder of Vreasy – the Guest Experience Authority ™ – Martin Picard. I met Martin in Barcelona at the European VRMA conference and attended his presentation where he talked about the value of knowing your guests and creating a personalized experience for them. It […]

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VRS146 – Three Weeks, Three Countries, Three Vacation Rentals

If ever there was legislation governing the operation of a vacation rental property I would want there to be a clause requiring owners to have stayed in a property other than their own on at least 3 separate occasions, with a group comprising the maximum number of occupants. Why? Because that’s the real way of […]

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VRS125 – What Your Vacation Rental Guests Really Want

A few years ago, enquiries were simpler. They referenced a simpler way of vacationing and underpinned why vacation rentals were becoming so popular. People asked about the outdoors; the waterfront access; how good the fishing was, and whether there were any board games and videos. Fast forward to 2016 and the questions are changing. They […]

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VRS112 – The Step by Step Foolproof Process to Delight Your Guests

When I talk to an owner about delighting guests and what that means to them, they will invariably talk about the first impression their guests have of their property, the guest gift they leave, and the amenities they provide. But there is so much more to creating happiness than the origami towel in the shape […]

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