Create a Core Guest Experience Plan Archives - Vacation Rental Formula
All posts in " Create a Core Guest Experience Plan "

VRS269 – Getting Personal with Automation Part 2 with Brad Martineau

The customer experience applies across every transaction we have, and a poorly executed experience can result in an unhappy client or even a lost one. Fortunately, we have the power to develop, control and play out the best experiences ever for our customers.   We just need to know how. Brad Martineau of Sixth Division lives, […]


VRS268 – Seeking Perfection: How To Generate 5 Star Vacation Rental Reviews

It’s over a decade since Flipkey disrupted the vacation rental industry with the concept of publishing live reviews. We hated the idea then. It was awful to think that guests could post a review without it being screened by the owner or manager. What would happen if it was negative and we didn’t agree? Flash […]


VRS254 – Creating a Vacation Rental Hygge Experience with Sarah Bradford

What do you want your guests to feel when they walk into your home? If it’s instant contentment, comfort, and a feeling of ‘I got this so right,’ you are on your way to mastering the Danish art of Hygge (Pronounced “hoo-ga”). “Why are Danes the happiest people in the world? The answer, says Meik […]


VRS231 – Vacation Rental Masterclass with John Oden

Season 1 of Matt Landau’s A Sense of Place has highlighted the amazing work that owners and managers do to create what he calls the ‘Limited Edition’ style of vacation rentals. These aren’t sterile locations that bear no relation to the comfort and style we’ve come to expect from our unique brand of accommodation. They […]


VRS230 – 13 Takeaways from A Sense Of Place With Matt Landau

If you haven’t yet seen A Sense Of Place, now is the time to binge-watch. It’s been a labor of love for Matt Landau as he and his film crew traveled to Spain, Italy, Kauai, Mexico and across the United States, in search of hosts and owners who go beyond the ordinary and bring a […]


VRS229 – Mastering the Vacation Rental Guest Experience with Andy McNulty

The ‘guest experience’ is an expression being used a lot in vacation rental circles. It’s a catch-all for everything from providing a concierge service to delivering personalized emails via an automated platform. While most attempts to deliver this experience are laudable and often effective, unless there is consistency across the complete cycle from pre-booking to […]


VRS211 – Paying it Forward with Vacation Rental Owner Bob Garner

Who hasn’t dreamed of quitting the day job and enjoying life in an idyllic location, following a passion of meeting people and helping create amazing experiences? This is what Bob Garner did in 2005 when, together with his long-time partner, Ian, they gave up their corporate careers in London, bought a derelict farmhouse in a […]


VRS209 – 20 Ways to Guest Proof your Vacation Rental

You can have the best guests in the world but accidental damage will still happen. Things get spilled, knocked over, misplaced and sometimes damaged beyond repair, simply because your guests haven’t the time to get comfortable in a new space. When people congregate in unfamiliar surroundings they don’t have that awareness of space they have […]


VRS208 – The Luxury Vacation Rental Niche with Ryan Liebentritt

When you rent properties to the likes of Mark Cuban and Katie Perry and have properties that can command up to $250,000 per week for the Superbowl, it’s clear you have a good grasp on the luxury market. We often see the words ‘luxury’, ‘executive’ and ‘high-end’ used in listing text, often to describe what […]

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