All posts in " Create a Core Guest Experience Plan "
Share

VRS285 – Boost Your Vacation Rental Business With Referrals

When you are lost in the sea of other homes in your location and despair of ever getting seen, a referral from a past guest, a friend, or even another homeowner could be your lifeline to increasing occupancy. Rather than asking for referrals, today’s guest Matt Ward says we simply need to create the environment […]

Share

VRS282 – Why you always need a Plan B to take the drama out of a crisis

Sometimes things happen out of the blue and you are completely sidelined. In our business, this could be anything from a breakdown in a booking system, a guest complaint, an about-turn by one of the OTAs, and it does more than mess up the day. It’s time-consuming, annoying and frustrating and you just wish you’d […]

Share

VRS281 – Getting Ready for Another Season of Vacation Rentals

It’s that time again! Another winter comes and goes and here we are getting ready for a new season of rental. Doing an annual audit makes a lot of sense and it’s an exercise we encourage our owners to do in the spring. In this episode, I share how we do our annual check and […]

Share

VRS279 – The 2019 Hospitality Survey With Alanna Schroeder

Expectations of hospitality have never been higher in our business. The bar has been set high for new entrants and it’s far more than providing two rolls of toilet paper and a reasonably clean home. Hosts and owners are meeting the challenge as the 2019 Hospitality Survey results show. In this episode, the founder of […]

Share

VRS269 – Getting Personal with Automation Part 2 with Brad Martineau

The customer experience applies across every transaction we have, and a poorly executed experience can result in an unhappy client or even a lost one. Fortunately, we have the power to develop, control and play out the best experiences ever for our customers.   We just need to know how. Brad Martineau of Sixth Division lives, […]

Share

VRS268 – Seeking Perfection: How To Generate 5 Star Vacation Rental Reviews

It’s over a decade since Flipkey disrupted the vacation rental industry with the concept of publishing live reviews. We hated the idea then. It was awful to think that guests could post a review without it being screened by the owner or manager. What would happen if it was negative and we didn’t agree? Flash […]

Share

VRS254 – Creating a Vacation Rental Hygge Experience with Sarah Bradford

What do you want your guests to feel when they walk into your home? If it’s instant contentment, comfort, and a feeling of ‘I got this so right,’ you are on your way to mastering the Danish art of Hygge (Pronounced “hoo-ga”). “Why are Danes the happiest people in the world? The answer, says Meik […]

Share

VRS231 – Vacation Rental Masterclass with John Oden

Season 1 of Matt Landau’s A Sense of Place has highlighted the amazing work that owners and managers do to create what he calls the ‘Limited Edition’ style of vacation rentals. These aren’t sterile locations that bear no relation to the comfort and style we’ve come to expect from our unique brand of accommodation. They […]

Share

VRS230 – 13 Takeaways from A Sense Of Place With Matt Landau

If you haven’t yet seen A Sense Of Place, now is the time to binge-watch. It’s been a labor of love for Matt Landau as he and his film crew traveled to Spain, Italy, Kauai, Mexico and across the United States, in search of hosts and owners who go beyond the ordinary and bring a […]

Page 1 of 3