Create a Core Guest Experience Plan Archives - Vacation Rental Formula
All posts in " Create a Core Guest Experience Plan "

VRS268 – Seeking Perfection: How To Generate 5 Star Vacation Rental Reviews

It’s over a decade since Flipkey disrupted the vacation rental industry with the concept of publishing live reviews. We hated the idea then. It was awful to think that guests could post a review without it being screened by the owner or manager. What would happen if it was negative and we didn’t agree? Flash […]


VRS254 – Creating a Vacation Rental Hygge Experience with Sarah Bradford

What do you want your guests to feel when they walk into your home? If it’s instant contentment, comfort, and a feeling of ‘I got this so right,’ you are on your way to mastering the Danish art of Hygge (Pronounced “hoo-ga”). “Why are Danes the happiest people in the world? The answer, says Meik […]


VRS231 – Vacation Rental Masterclass with John Oden

Season 1 of Matt Landau’s A Sense of Place has highlighted the amazing work that owners and managers do to create what he calls the ‘Limited Edition’ style of vacation rentals. These aren’t sterile locations that bear no relation to the comfort and style we’ve come to expect from our unique brand of accommodation. They […]


VRS230 – 13 Takeaways from A Sense Of Place With Matt Landau

If you haven’t yet seen A Sense Of Place, now is the time to binge-watch. It’s been a labor of love for Matt Landau as he and his film crew traveled to Spain, Italy, Kauai, Mexico and across the United States, in search of hosts and owners who go beyond the ordinary and bring a […]


VRS229 – Mastering the Vacation Rental Guest Experience with Andy McNulty

The ‘guest experience’ is an expression being used a lot in vacation rental circles. It’s a catch-all for everything from providing a concierge service to delivering personalized emails via an automated platform. While most attempts to deliver this experience are laudable and often effective, unless there is consistency across the complete cycle from pre-booking to […]


Why You Should Deliver on Your Promises

It’s been a frustrating week here on our RV site in Alabama. While we’ve been watching presidential candidates making promises in their election campaigns that they may or may not keep, I’ve been patiently waiting for the promised internet connection to materialize. From the day we arrived here, ten days ago, the intermittent and poor […]


The Early Bird Could Catch the Booking

How quickly do you respond to an inquiry? I was reading a thread on Lay My Hat this morning and was interested in the range of issues this raised. Some people commented that when they had sent out inquiries to vacation rental owners, in many cases there was a less than 50% response rate. This […]


Does Your "Luxury" Cottage Deliver Its Promise?

What do the terms, “luxury cottage”, “upscale cottage rental” or “executive property” mean to you? Do you use any of these terms to describe your cottage, and if so, what criteria do base your description on? Craig and I were driving up to Fenelon Falls yesterday to view a ‘luxury, executive’ cottage, and as we […]