If there is one thing we can be sure of, it’s that technology will keep advancing, giving us more ways to improve the experience we can offer to guests. From advanced keyless entry systems that will activate at check-in to automated messaging welcoming guests, the opportunities are now endless. In this episode, Michael Driedger from […]
We are two days away from the real start of our high season and as ever, kicking off with a bang – the Canada Day weekend. For many of our properties the rentals starting this weekend are the first of the season, and from here on they will be back-to-back. To get ready for the […]
First impressions have lasting effects. We are wired in a way that allows us to more easily recall the first and last impression of an experience than anything that happens in between. Think about the last time you flew to a vacation destination and got delayed. If it was stressful, annoying, and was dealt with […]
Expectations of hospitality have never been higher in our business. The bar has been set high for new entrants and it’s far more than providing two rolls of toilet paper and a reasonably clean home. Hosts and owners are meeting the challenge as the 2019 Hospitality Survey results show. In this episode, the founder of […]
Arguably, the single most important aspect of a guest’s vacation rental experience is the cleanliness of the property. If it’s not sparkling clean, smells fresh and welcoming, and looks like the photos on the listing, the poor first impression will likely be the one that lasts through the entire vacation. So, how do we make […]
Building a vacation rental business involves a lot of moving parts. From staging the property, taking photographs, and sourcing the right linens and towels, to choosing the best reservation system, communicating with guests, and everything in between — it can be tough to manage it all. Occasionally, something will slip through the cracks, and when […]
After over 40 years in the vacation rental business, Twiddy and Co have amassed a lot of knowledge about what works and what doesn’t in the industry. In this episode, I talk to President, Ross Twiddy, about his experience with the family company, what’s behind its growth and success and what he considers to be […]
This year has seen an upsurge in new owners coming into the rental market – at least in my neck of the woods. Our rental agency has had the highest rate of new owner inquiries since the business started in 2004, and in talking to them the message we are receiving is loud and clear… […]
Every business has to adapt to changing times and our vacation rental business is not immune. Customer expectations and perceptions can change rapidly due to media and peer influence and we have to keep up to stay competitive. We find this constantly in our rental agency business as issues arise over the course of a […]
I had the great pleasure of meeting Alex and Tammi at the Vacation Rental Success Summit in Toronto last month, and although I wasn’t able to attend their workshop, I heard it was a resounding success. Since they had already delivered a presentation to a packed house at the Airbnb Summit in Paris, we knew […]
