In the good old days before instant booking, we never worried about screening guests.  There were booking forms that listed names and ages and that odd thing called the telephone we used to connect with potential guests when they showed an interest. We relied a lot on gut feeling.

Now, with instant booking, we no longer have those opportunities to create relationships with guests, and it’s more of a hope-for-the-best scenario.

Fortunately, there are new technologies available that offer methods of validating guests outside the promises of the OTAs.

In this episode, Leo Walton, co-founder of SUPERHOG talks about all things that go on behind the scenes of our business, as we attempt to verify our guests, manage risks efficiently, and avoid fraudulent activity and chargebacks.

Leo shares:

• How we can overcome the challenges of instant booking
• The alternatives when it comes to collecting a damage or security deposit
• The pros and cons of security deposits
• How damage waivers work
• What to do to avoid disputes and chargebacks
• How to recognize a fraudulent chargeback and what to do about them
• How Warren Buffet’s quote “It’s only when the tide goes out you can see who is swimming naked”, is relevant to our business

Links mentioned:

SUPERHOG