VRS359 – Are You Meeting Your Short Term Rental Hospitality Touchpoints?

“When does hospitality begin?  It is not at the moment your guests arrive. It is not at the time of booking, either.  Instead, it begins at the moment you decide to create a short-term rental business.”

At this point, you’ve become a provider to the tourism and travel industry and that brings a lot of responsibility.  When people are parting with hard-earned money in exchange for

In her latest blog post, ‘The 10 Touch Points of Modern Hospitality”, short-term rental expert Alanna Schroeder tells the story of a stay she had in a boutique hotel in Atlanta, and why she wanted to reverse engineer the experience she had.

From beginning her search for a special place to stay during a trip to a wedding to the post-trip follow-up, Alanna’s experience with the Clermont Hotel delivered a series of valuable learning points.

In this episode, we visit each of the touch-points and Alanna offers an action you can take for each one.

We discuss:

  • Why your website is so important for direct booking purposes
  • The importance of a seamless reservation process
  • What you can do to build trust and a relationship in the limbo period (between booking & stay)
  • How an easy check-in can prime a guest for a 5-star review
  • The impact of Williams Sonoma oven mitts and other quality input
  • How to create a sanctuary feel and why it’s important
  • How attention to detail can impact guest satisfaction
  • The way to get reviews without asking for them
  • Staying in touch after the stay and why your guests will want to hear from you

Links mentioned in this episode:

The 10 Touch Points of Modern Hospitality

Clermont Hotel, Atlanta