What a year this has been! From launching the Vacation Rental Formula, to being part of the team behind the mega-successful Vacation Rental Success Summit, to having the best year ever in our management company, it’s been a blast.

In this episode I share the ups and downs of 2016 as we navigated a full-scale conference, the transition to a new reservation management system and the launch of our new website.

• Here’s what’s covered:

• Why Wifi is ‘more important than water!

• Rising expectations and lower tolerance – how to achieve success when the odds are stacked against you.

• Accidents, liability and the importance of emergency management

• The importance of connection and networking and what the Airbnb Open and Home Away Summits don’t provide.

• Shiny new things and why research and being selective saves so much time and money

• The #1 complaint from owners and what we need to do to

• How one owner literally went the extra mile!

• How to make a mom’s vacation happy

• The importance of providing dedicated tech and charging space