VRS131 – Remote Vacation Rental Hosting with Alex Nigg & Tammi Sims

I had the great pleasure of meeting Alex and Tammi at the Vacation Rental Success Summit in Toronto last month, and although I wasn’t able to attend their workshop, I heard it was a resounding success. Since they had already delivered a presentation to a packed house at the Airbnb Summit in Paris, we knew it would be a winner and were so happy to have them with us in the big TO.

This episode of VRS gave me an opportunity to ask all the questions I wanted about their experiences as hosts, as well as to explore their new app – Get Properly.

For years I’ve been coaching my housekeeping staff to do things the way I like them done. From the way the beds are made, to how to arrange the towels on the bathroom shelves to the way I wanted my welcome package to look. …and a lot more.

You could call it being finicky, but if you are a dedicated vacation rental owner, you’ll know exactly what I mean. We want perfection and it’s tough having to rely on others to interpret your version of it.

With several properties and different staff in each, it’s been difficult to keep a handle on how those instructions are carried out, and if they are consistently maintained. Thanks to a new app – developed and tested by Alex and Tammi and their team – the uncertainties about how your place looks when your guests walk it, is a thing of the past.

Alex describes Get Properly as a visual checklist app. A means to show exactly what you want your place to look like, and to provide housekeeping and maintenance staff with visual references every step of the way.

And that is just the start.

As a busy property manager handling 200 properties, each with individual owners with their own cleaning teams, I see this a real breakthrough in quality management and I’m looking forward to trialing with some of them.

And did I mention that Get Properly is free for the moment! So go on over there and download the app now!

Listen to Alex and Tammi share their thoughts on:

  • The challenges they’ve each had in renting their homes from a distance
  • The differences between residential and rental cleaning/housekeeping services and how to manage the conflict between them
  • The importance of trust in the owner/cleaner relationship
  • Why they choose to stock their pantries with herbs, spices, oils etc
  • How Properly allows tasks to be assigned
  • Visual checklists and how to use them
  • The importance of the little things involved in a changeover…even lacy underwear!
  • How the app allows a more customized guest experience

Links mentioned in this episode:

Get Properly

The Remote Superhost II: How to create effective checklists for smooth turnovers

Where you can find Alex and Tammi: