This week’s guest tells the story of how he went from a handful of properties under management to 950 over a period of 10 years. At one point he was managing 125 single-handedly.
Like many people, Steve Milo started in the business with just his own vacation rental property in Florida. At that time the market was depressed and many VRMs were not accepting new homes into their management programme. Steve seized the opportunity to grow his portfolio and by operating a lean organization from the early days he was able to achieve rapid and successful growth while keeping a tight control on costs.
Today, Vacation Rental Pros is one of Florida’s largest rental management companies and employs 68 people in 6 locations. Steve is a strong proponent of outsourcing, an advocate for prudent people management, and is diligent in using technology and 100% online marketing to power the growth.
What drove Steve to start growing the company
The early days of lean management – 1 man and 125 properties
How automation of processes ultimately creates more profitability
Why mobile applications will drive the next level of VR transactions
The importance of direct transactions with consumer
The anatomy of a large property management company
VRPs issues with Trip Advisor & why Steve signed the Open Letter
Third Party Channel Management and who the VRMA seminar is not for…