Owners Podcast In this session of the Vacation Rental Success Podcast, I’m excited to have a chat with successful holiday rental entrepreneur, Wendy Shand of UK-based Tots To Travel. Launched in 2006, Tots to Travel has grown to be one of the UK’s leading agencies focusing on safe family-friendly accommodation in the UK and Europe and has racked up an impressive list of awards over the past few years. Wendy has been named Practical Parenting's Inspirational Business Mum of the Year 2009 and was a runner up in the Remote Worker Awards 2009. She was also shortlisted in the SHINE Women First Awards and more recently won the Fab Woman of the Year 2011 from the Loved by Parents website. Wendy’s dynamism is so motivating – she loves what she does and has a real passion for the vacation rental business. We talk about how she got started, her views on the industry and its direction, and a lot about the whole issue of ‘family-friendliness’ and how owners can create an environment that will attract more families to their properties. In this session you’ll discover: How a near tragedy drove Wendy to start the company What Wendy and her team look for in a ‘family friendly’ property What owners need to do to succeed in such a competitive market Why receiving the Cisco Customer Kings Award for outstanding customer service (March 2010) was so important to Wendy and her company Wendy’s tips for making a property safe for guests with children And much more………………….. Items mentioned in this podcast include: Is Your Vacation Home Family Friendly (2010 interview with Wendy) Tots to Travel website Cisco Customer Kings Award Lay My Hat Forum Home Away Community And the wonderful British expression: “There’s nowt so queer as folk” If you liked this podcast we would really appreciate it if you could leave a review for us on iTunes. You can do this by clicking on the icon below. This will open itunes and direct you to the Vacation Rental Success Podcast. Here you can review and subscribe. Many thanks for listening.