Did you know that the LGBTQ market spends in excess of $200 billion dollars a year on travel? On top of that, 77% of the community have valid passports (compared to 40% of the US population as a whole) and are likely to take at least two trips a year. This is a huge market […]
First impressions have lasting effects. We are wired in a way that allows us to more easily recall the first and last impression of an experience than anything that happens in between. Think about the last time you flew to a vacation destination and got delayed. If it was stressful, annoying, and was dealt with […]
Expectations of hospitality have never been higher in our business. The bar has been set high for new entrants and it’s far more than providing two rolls of toilet paper and a reasonably clean home. Hosts and owners are meeting the challenge as the 2019 Hospitality Survey results show. In this episode, the founder of […]
“Yes, I have dealt with missing guests, a broken door, two hurricanes, and the never-ending laundry. I’ve been rewarded by getting to know the amazing people that have come to my home. Yes, I still do all the cleaning!” This is from Evelyn Badia’s About Me page on her website, and you may think it’s […]
