VRS369 – Handling Hard to Please Short-Term Rental Guests in Challenging Times
No-one can deny it’s been a challenging year, physically, mentally, and emotionally, and it’s impacted everyone in this business. Guests have been less tolerant, less relaxed, and voiced more frustrations and annoyance – often over the smallest things. Our version of front-line staff, dealing with that frustration, anxiety, and irritation have done so while experiencing […]