THE SECRET SERVICE ADVANTAGE

Knowing what your customers like and want before they even ask you for it 

When you know what your customers like and want before they even ask you for something you’ve uncovered the treasure trove of data that will delight and surprise them. And…it’s easier than you think. Hotels have been doing this for years and the best stand out from the rest because they use the data they collect with amazing effects. In this webinar, you’ll discover ‘secret service’ techniques that will have your guests saying, ‘How did they know that?”

You’ll learn:

• Four categories of ‘secret service’ data
• 10 low or no-cost experiences you can create for your guests
• The data-mining questions you need to ask 

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