Share VRS401 – Tuning in to the STR guest experience with Tyann Marcink & Andy McNulty There are dozens of podcasts out there talking to owners and managers and offering advice on how to create a great experience for your guests, but few that focus on the guests themselves. The Guest Cast – a new show by Touch Stay – does just that.
Share VRS400 – The 4 Pillars of Limited Edition Hospitality with Matt Landau Matt sees four commonalities or ‘pillars of success’ underpinning the limited edition model – family, local, specialities, and surprises (FLoSS). These are what successful operators and managers all have in common as they create robust businesses that are becoming more independent of the online booking platforms. In this episode Matt talks through each of the pillars and shares many examples from the last five years of talking with the best in our industry.
Share VRS399 – Secrets of the Airbnb Super Hosts Airbnb has posted its list of the ‘The number one most hospitable Host in every US state’. To even be considered, hosts had to have achieved 100% 5-star ratings in the categories of Cleanliness, Check-in and Communication. Then ‘to raise the bar even further’, they set the minimum number of reviews at 100.
Share VRS398 – 10 Coping Mechanisms for a Summer of Crazy Vacation Rentals In this episode I’m sharing some of the strategies I was taught to help maintain balance while dealing with other people’s stress and emotions. I hope you take something away that will help you cope with whatever comes at you in this summer of crazy vacation rentals.
Share VRS397 – All Aboard! An STR Owner Onboarding Masterclass with Andy Meddick of Seachange Vacation Rentals In this episode we talk about the common aspects of our businesses in terms of new-owner management; what the challenges are in today’s world of second-home investment, and why it’s so important to clarify early on the responsibilities of each party.
Share VRS396 – Building a Short-Term Rental Listing That Beats the Competition – 7 Principles of Listing Optimization Is your listing captivating? Are you doing enough to stop visitors scrolling past so they don’t get to see you have a 96 Jet tub with satellite TV built-in, buried in an amenity list? Do you have branding that will stop them in their tracks? If you answered yes, then move on. There’s nothing to see here. But for most of us, even if our listings are doing well, a little tweaking to up the game can’t hurt. And the tips in this episode are enough to propel some to full-occupancy status.
Share VRS395 – The 5 Biggest Mistakes New Short-Term Rental Property Managers Make I’ve been in the vacation rental business for over 25 years, 19 of them as CEO of a property management company, and over those years we’ve made plenty of mistakes. Things we’d not do if we were starting up again. In this episode, I talk about five of the most common errors new short-term rental property managers make when they embark on this fun journey.Let’s be prepared.
Share VRS394 – The Post-Covid World of Short-Term-Rentals with Andrew McConnell In this episode we explore what’s been in the news over the last half-year; analyze some comments from one of the industry’s super-experts from a Skift Live event, and talk about different ways of growing a business as V-Trips and Vacasa build their behemoth organizations. Let’s be prepared.
Share VRS393 – Getting Ready for Summer – The Laundry List Edition This year will be an eye-opener for those who’ve been used to a wealth of five-star reviews from happy guests. As my office manager is prone to say, “They are pre-soured”. After 15 months of shutdowns, work-from-home, homeschooling, indoor dining deprivation, and mask-wearing, they are emerging in fighting mode. Let’s be prepared.
Share VRS392 – Revenge Travel & The Impact on Short Term Rentals Revenge Travel will be all the rage for the next few years – so says an article in Huffington Post. I wanted to unpack this, find out what ‘revenge travel’ actually means, and explore what it means.
