All posts in "Owners"
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When Should You Claim On A Vacation Rental Damage Deposit?

I’ve received a lot of emails recently about damage deposits for vacation rentals, and what circumstances should occur before a charge is made. This is a thorny issue and one that needs some thought and reflection before making a decision. Where do you draw the line on additional cleaning? What constitutes normal ‘wear and tear’? […]

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Is Your Vacation Rental Packaging Attractive?

There’s something about a nicely packaged gift. The attractive wrapping; ribbons; tissue paper peeking out of a bag – all add to the excitement and anticipation of wondering what’s inside. If you have taken care over choosing the right gift, you probably won’t use a store bag or torn and scuffed wrapping to present it. […]

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Five Complaints That Can Easily Be Prevented

Put yourself in your rental guests’ shoes. Perhaps you live in a high-rise condo building. You have a small balcony overlooking another high-rise condo building, so the only time you can enjoy fresh air and better views is when you get away from home. You’ve rented a cottage and spent the last few months counting […]

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Are High Maintenance Guests Your Best Assets?

It is likely that most of your vacation home rental guests will be of the low maintenance variety. They book; pay their money; arrive at the designated check-in time; leave promptly on the last day, and apart from a few lines in the guest book, you may never hear from them again. Sounds ideal? Sure, […]

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Seven Keys to a Happy Rental Season

Hopefully, your rental season has kicked off on a positive note, and all will run smoothly through the summer. Your renters will all be totally knocked out by your property, won’t bother you with any issues, and you’ll get to the end of the season without a single problem. And pigs might fly………. Seriously, if […]

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Friends And Relatives As Renters

I talk frequently with cottage owners who are considering renting and are understandably a little apprehensive about the prospect of strangers in their property.   A common decision is to start out by renting to friends and relatives because it feels more comfortable when they know their rental guests, but there’s evidence to show this is […]

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What Do You Leave In Your Cupboards?

We manage the rental of about 120 cottages at CottageLINK Rental Management so weekends are pretty busy here in the office as families check in. We ask that guests let us know if they have any complaints, or need to report something that needs repair or maintenance, within the first 24 hours of occupation and […]

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What Should Your Guests Bring To The Cottage?

New owners often ask what they should provide for renters to ensure their cottage rental vacation gets off to a good start.  I like to hear this because it tells me the owners are already feeling a responsibility to their clients, which is not always the case. I recall hearing of a situation where a […]

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Educating Your Guests in the Etiquette of Cottage Living

I recently read a forum post from a non-renting cottage owner blaming cottage renters on his lake for all manner of poor behaviour. Late night noise, operating watercraft in an unsafe and irresponsible manner, and general rowdiness were a few of the complaints levelled at the rental groups. This is not the first time I […]

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Being Pet Friendly Could Be The Key To Increased Occupancy

I spoke to a number of renters today looking for last minute availability for the summer. One of them wanted three full weeks in August. I know of plenty of cottages that have weeks empty but none of them are pet friendly, so had to turn away all the potential clients as they all had […]

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