All posts in "Managers"
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Is Your Vacation Rental Adequately Insured?

Getting insurance to cover renting out a vacation cottage can be tough here in Ontario. Some companies won’t touch short term rentals, others impose restrictions on the annual rental period or occupancy levels, and rates can be eye-watering. However, finding a good insurance broker who is prepared to do the leg work can uncover a […]

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Reporting from the Vacation Rental Managers Association Conference

The VRMA is the largest organisation of its kind representing vacation rental agencies and brings together owners, managers and staff from hundreds of agencies in North America to an annual conference, this year in San Antonio, Texas.  For me, it’s a great finale to our road trip before we head back to Ontario for the […]

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What’s the Cost of Doing This Vacation Rental Business?

I’ve heard the phrase, “It’s the cost of doing business” on several occasions recently and thought it would be interesting to reflect on what this actually means. I use it myself at times when I feel a grumble coming on about having to replace the mesh in yet another screen door ($30 + time), or […]

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5 Ways To Prevent Overcrowding At Your Vacation Home

I read a report in a New Zealand newspaper this weekend about a rental agency who had evicted a family who ‘overcrowded’ a vacation rental property under their management.  You can read the article for yourself and come to your own conclusions however there are a few points I wanted to raise. There is a […]

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How to Love Your High Maintenance Guests

We like to think we have everything covered in our vacation rental cottage. A good website, pre-arrival information, a welcome letter, and a comprehensive cottage guide. We only live 10 minutes from our cottage and let our guests know that if they have a problem, they just need to call, and we’ll be there to […]

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Why Complacency Won’t Get Vacation Rental Bookings

So what is going on in the vacation rental market? Is it booming? Are we in a slump? According to Property Wire, many areas of the US are reporting a downturn with competition high and the expectancy of a last-minute market driving discounts and deals, while here in Ontario, we’ve just experienced our most active […]

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10 Ways to Spot a High Maintenance Renter

In an ideal world, your renters will call or e-mail you to check availability of your property; complete a rental agreement; pay you on time; enjoy a wonderful vacation and write a glowing review in your guestbook. However, ideal world situations don’t always apply in our fun business of vacation rentals. Although most rental clients […]

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Handling Cancellations Without Tears

Do you have a cancellation policy? Is it clearly stated on your website, on your Terms and Conditions, and in your Rental Agreement? Do you know what you will do when a guest with a confirmed booking, calls and asks for their money back because an event has occurred and they need to cancel? If […]

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A Bill of Rights for Vacation Renters?

I haven’t had a rant for a while so think it’s time to get something that’s been bothering me recently out in the open. Don’t go into this business if you don’t like people If you went into a store, there were no lights on, it was cold and you were totally ignored, wouldn’t you […]

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The Early Bird Could Catch the Booking

How quickly do you respond to an inquiry? I was reading a thread on Lay My Hat this morning and was interested in the range of issues this raised. Some people commented that when they had sent out inquiries to vacation rental owners, in many cases there was a less than 50% response rate. This […]

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