All posts in "Managers"
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Why Complacency Won’t Get Vacation Rental Bookings

So what is going on in the vacation rental market? Is it booming? Are we in a slump? According to Property Wire, many areas of the US are reporting a downturn with competition high and the expectancy of a last-minute market driving discounts and deals, while here in Ontario, we’ve just experienced our most active […]

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10 Ways to Spot a High Maintenance Renter

In an ideal world, your renters will call or e-mail you to check availability of your property; complete a rental agreement; pay you on time; enjoy a wonderful vacation and write a glowing review in your guestbook. However, ideal world situations don’t always apply in our fun business of vacation rentals. Although most rental clients […]

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Handling Cancellations Without Tears

Do you have a cancellation policy? Is it clearly stated on your website, on your Terms and Conditions, and in your Rental Agreement? Do you know what you will do when a guest with a confirmed booking, calls and asks for their money back because an event has occurred and they need to cancel? If […]

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A Bill of Rights for Vacation Renters?

I haven’t had a rant for a while so think it’s time to get something that’s been bothering me recently out in the open. Don’t go into this business if you don’t like people If you went into a store, there were no lights on, it was cold and you were totally ignored, wouldn’t you […]

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The Early Bird Could Catch the Booking

How quickly do you respond to an inquiry? I was reading a thread on Lay My Hat this morning and was interested in the range of issues this raised. Some people commented that when they had sent out inquiries to vacation rental owners, in many cases there was a less than 50% response rate. This […]

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How To Clear Out The Bad Apples In The Vacation Rental Barrel

Vacation rental clients have higher expectations than ever before, and property owners should be giving this trend the attention it deserves. I recently saw a couple of photos submitted to a listing site that clearly showed the message is not getting across. Why would anyone find a photo of an unmade bed attractive?  Who is […]

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Outsourcing – The Vacation Rental Owners Guide

I’ve made a few changes on the blog – only minor tweaks but there were a few things that needed doing. I changed some photos; moved the categories over to the left, and adjusted the comments list on the right so it no longer shows twice. I added some plugins, a contact page, and set […]

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How To Minimise The Rental Risks

We all want 5 star renters; those who leave the place as if they had never been there;  write lovely comments in the guest book, and never call at midnight asking how the  microwave works. Just as much as we’d like to win the lottery; raise kids who never act  out and save the planet […]

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Significantly Not As Described – The SNAD Phenomena

There’s a lot of media coverage about vacation rentals at the moment which is interesting as it shows an increased focus on what to many north Americans is a niche vacation product.  The latest article in the Wall Street Journal comments on a phenomenom with the handy acronym SNAD or ‘Significantly Not As Described’. Sadly […]

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Should I Raise My Rental Rates?

This is a question I hear frequently. Vacation home owners are always reviewing their past occupancy; thinking about improvements and most important of all, considering whether to raise their rates for the next year. With the current economic climate, the rise in vacation rental properties coming onto the market, and changes in travel demographics, it’s […]

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