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VRS034 – How to Increase Vacation Rental Guest Happiness in 10 Easy Steps

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We all know that guest exepectations continue to rise and what was tolerated 10 years ago, would be grounds for a complete refund today, but some areas are slower to catch on than others. There are a lot of reasons for this, not least of which is the traditional nature of vacations in places where families have been doing the same thing for generations. My home turf, Ontario, is like this. Families have been ‘going to the cottage’ for decades, and some are still OK with saggy mattresses, rusty kitchen utensils and with finding mouse poop in the drawers. In fact, we are still asked for ‘rustic’ on occasion.

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I love these 10 Steps to #vacationrental guest happiness. @cottageguru again delivers great content in this podcast

Those occasions are becoming rarer. Demand for cleanliness, higher standards in beds and furniture and upgraded entertainment systems are more the norm, and owners that are not prepared to up their game will be left for dust. I said as much in this recent article in Real Estate Management Industry News, so thought I would use this episode to discuss 10 areas where owners can raise the bar and become the hosts that todays market demands.

In this episode I discuss:

  1. Why a cell signal is not enough to attract the majority of guests
  2. How giving Mom a break from cleaning creates happier vacation memories
  3. How to prevent your guests being locked out – and the benefits of a second key
  4. The advantages of having three propane tanks
  5. Reasons why you should pay attention to your garbage policy
  6. The importance of all amenities being as advertised
  7. Why your guests need someone to call in an emergency
  8. The perfect checkout list and what to avoid putting on it
  9. Benefits of being pet-friendly
  10. The value of negative reviews – why it is not so dreadful to get one.

Featured Links:

Ontario’s Cottage Rental Market Evolving – REMI Network

Sea Ranch Abalone Bay – Donna Martinez  

Being Pet Friendly May Bring More Bookings

10 Ways to Prevent Complaints and Negative Reviews

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